02 — Knowledge
Knowledge systems
Without citable knowledge, an agent is improvising.
A production agent has to know what is true inside the company. We build knowledge systems: chunking, embeddings, retrieval and rerank over documents and business objects; an ontology of entities and relations; answers that can be traced back.
This is not dropping PDFs into a vector store. Permission travels with knowledge. Stale content is retired. Conflicting definitions are found. The knowledge layer is the same set of facts for agents, search and people.
In practice
RAG and enterprise search
Retrieval over policy, contracts, tickets, product and operations — answers with sources, not free invention.
Ontology and objects
Customers, orders, assets and processes become a graph an agent can navigate, not only a pile of paragraphs.
Knowledge governance
Who sees which layer, when it expires, how it is corrected. Knowledge and permission share a lifecycle.