05 — Integration
Systems integration
An agent’s power is exactly the systems it can reach.
A demo can stay in a sandbox. Production requires read and write against real systems: open a ticket, change inventory, look up a customer, pass an approval, write the result back. We do the unfashionable work that decides whether anything ships — interfaces, events, identity mapping, idempotency and compensation.
Integration is not boiling the ocean. We cut along one line of business: make that workflow’s tool set complete, observable and reversible, then expand. That is why forward deployment exists.
In practice
Systems and events
REST, messages, files and human desks become tools an agent can call, retry and audit.
Identity mapping
How a person’s role becomes an agent’s service identity. Least privilege — not one master key.
Compensation
Timeouts, partial success, duplicate submits. Production integration assumes the downstream will fail.